FAQ

1. How long is shipping?

We deliver within 6–10 business days across the US.
Every order comes with tracking from dispatch to your doorstep.

2. When will my order ship?

Orders are processed within 24–48 hours.
Once shipped, you’ll receive a tracking link via email.

3. How do I track my order?

You can track your order anytime here:
https://porelya.com/apps/aftership
Just enter your tracking number or email.

4. What is your return policy?

We offer a 30-day money-back guarantee.
If you’re not satisfied, simply contact us at contact@porelya.com and we’ll help you.

5. What if my item arrives damaged?

If your package arrives damaged or faulty, we will send a free replacement or provide a refund.
Just email a photo to contact@porelya.com.

6. Does the device work for all skin types?

Yes. All Porelya devices are designed to be gentle, safe, and effective for every skin type.

7. Is the device safe to use?

Yes. Our technology is inspired by dermatologist tools and engineered for at-home, non-invasive use.
Follow the included guide for best results.

8. How often should I use it?

For best results, use 2–3 times per week.
Avoid using the device on broken or irritated skin.

9. Can I use it if I have sensitive skin?

Yes – just start on the lowest intensity setting and increase gradually as needed.

10. Do you offer support if I have questions?

Absolutely. Our support team is available at
contact@porelya.com
We usually respond within 24 hours.